Phishing is a type of fraud which typically begins with the reception of a false e-mail which redirects the client to a copy or imitation of a legitimate web site in order to obtain personal and confidential information which is used to commit fraud.

How does it happen?

It begins with an e-mail which states, for example, that your account or Online Banking service is blocked or disabled, or that it has some other problem. Therefore, you are requested to enter your information urgently in order to update them and avoid fraud or any other similar excuse. The e-mail could also indicate that you have won some prize, and that you must fill out the information in order to redeem it.

The majority of these messages include a link to an apparently legitimate web site which is very similar to the (original) of a bank or other financial institution, but behind the link, it takes you to another web site page, in which you are requested to fill out details regarding your bank account, card numbers, or personal identification.

It can also happen by means of a pop-up window, appearing while navigating on the internet, which also takes you in a similar manner to a false page.


  • Ignore fraudulent messages with these headings: “You must confirm your account”, “Bank users warning”, “Security update from XX Bank”, or “You have won a prize from XX Bank”.
  • Remember to always access our page by writing our address and never through links which request some type of personal or banking information. Also, remember to verify the expiration date of the security certificate which may be found by double-clicking the security padlock found in the upper bar of the navigator or in the lower right part of the explorer, depending on the explorer version which you use in your computer.
  • Avoid answering e-mail messages which request personal information , such as account numbers of any type, username, password, information from your access card, etc.
  • Never provide information to requests demanding urgency or which establish consequences for not acting immediately


What should you do in case of suspecting a possible fraud?

If you think that you may have exposed your access password to our Online Banking, we suggest that you contact us immediately through our Customer Relationship Center at 800-7555 or 210-8255 or [email protected] in order to proceed with the respective containment processes.